Frequently Asked Questions
Everything you need to know about shopping for your home at Frank McGowan.
What are your delivery options for large furniture items?
We offer a professional white-glove delivery service for all large furniture pieces. Our team will deliver the item to your room of choice, assemble it if necessary, and remove all packaging materials.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. For large furniture deliveries, our logistics team will contact you directly to schedule a specific date and time slot.
What is your return policy for home decor and furniture?
Standard items can be returned within 14 days of delivery provided they are in original condition. Please note that custom-made or bespoke upholstery items are non-refundable unless they are faulty.
Do you offer any warranties on your products?
Yes, all our furniture comes with a standard 12-month manufacturer's warranty. Many of our premium sofas and mattresses also carry extended structural guarantees for up to 10 years.
Can I request fabric samples before making a purchase?
Absolutely. We understand the importance of matching colors to your home. You can request up to five fabric swatches for our upholstered ranges free of charge through our website or in-store.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options and 'Buy Now, Pay Later' plans through our partner providers.